Account & data deletion

Open the Zepraug mobile application, sign in, then go to Profile → “Delete my account”.

Confirm by typing DELETE. Your account is deleted immediately.

Deleting your account does not cancel your subscription. An In-App Purchase subscription is a contract with Apple or Google, which we cannot terminate on your behalf: cancel it yourself from your App Store or Google Play subscription settings, otherwise it keeps renewing after your account is gone. Do it before deleting your account — once the account is deleted, nothing in the application will remind you.

Two exceptions, both on the web: the coach workspace and the 1:1 follow-up are paid by card through Stripe, and deleting your account does cancel those.

Send an email from the address linked to your Zepraug account to contact@zepraug.com with the subject "Account deletion request".

We will verify your identity and complete the deletion within 30 days (typically under 72 hours).

• ▸Account & profile (name, email, password hash, fitness profile, measurements)
• ▸Full chat history with the AI assistant, your notes and the images attached to them
• ▸Your consultation threads with the human coach, and everything you attached to them: voice messages and photos
• ▸Workout, cardio, nutrition logs, saved programs and workout templates
• ▸Your images: profile picture, meal photos, rank pictures, custom exercise images
• ▸Everything left by features since withdrawn, if your account holds any: community posts and comments, gamification, quests and daily progress
• ▸The notification tokens of your devices
• ▸If you applied to be a coach: the supporting documents you uploaded (professional card, diplomas, insurance)
• ▸Subscription records: the RevenueCat subscriber is removed, the Stripe customer is deleted, and if you signed in with Apple the token we held is revoked

Files stored outside the database — photos, voice messages, images — are erased on a best-effort basis: if the storage provider refuses a deletion, the account and the database rows go anyway and the file is retried by hand. Write to us if you want confirmation that nothing is left.

Health data does not all follow the same route, and deletion follows the route.

What is hosted with us — your steps, your weight, your body measurements, your daily check-in, your conversation history — can be deleted on request at any time, and deleting your account erases all of it. The article 9 measurements (sleep, resting heart rate, its variability, VO2max, activity minutes) are not with us, so there is nothing to ask us for: they are erased by uninstalling the application, and deleting your account erases them too — on the device you delete it from, and on that one only. If you have used Zepraug on another phone, uninstalling the application there is what erases the copy left on it.

One point above describes a version of the application that has not reached the stores yet: the erasure of the on-device store when you delete your account. It arrives with the next update. In the version installed today, these measurements are saved on none of our servers either, and uninstalling the application is what erases whatever your phone holds of them.

Section 9 of the privacy policy states what is read on each platform, what it is used for and who receives it.

Some records are kept for legal compliance (tax law, anti-fraud, accounting) for the durations set by French and EU regulations:

• ▸Invoices and payment records: 10 years (French Commercial Code art. L123-22)
• ▸Connection logs: 12 months maximum
• ▸Editorial content published on the site (recipes, blog posts) is anonymised rather than removed. Only the Zepraug coach account can publish it — if you have never been that account, this line does not concern you.

Contact: contact@zepraug.com

If we fail to respond, you may file a complaint with the French data protection authority (CNIL): www.cnil.fr

Data controller: ZEPRAUG & CO, SASU au capital de 1 000 €, RCS Paris 103 751 970, 173 rue de Courcelles, 75017 Paris.