Account & data deletion

Open the Zepraug mobile application, sign in, then go to Profile → “Delete my account”.

Confirm by typing DELETE. Your account is deleted immediately.

Deleting your account does not cancel your subscription. An In-App Purchase subscription is a contract with Apple or Google, which we cannot terminate on your behalf: cancel it yourself from your App Store or Google Play subscription settings, otherwise it keeps renewing after your account is gone. Do it before deleting your account — once the account is deleted, nothing in the application will remind you.

One exception: the former coach subscriptions (the coach workspace and the 1:1 follow-up, sold on the web until 6 September 2026) were paid by card through Stripe, and deleting your account cancels any that would still be running.

Send an email from the address linked to your Zepraug account to contact@zepraug.com with the subject "Account deletion request".

We will verify your identity and complete the deletion within 30 days (typically under 72 hours).

• ▸Account & profile (name, email, password hash, fitness profile, measurements)
• ▸Your journal: your notes, the answers Zepo wrote into it, and the images attached to them
• ▸Your consultation threads with the human coach, and everything you attached to them: voice messages and photos
• ▸Workout, cardio, nutrition logs, saved programs and workout templates
• ▸Your images: profile picture, meal photos, rank pictures, custom exercise images
• ▸Everything left by features since withdrawn, if your account holds any: community posts and comments, gamification, quests and daily progress
• ▸The notification tokens of your devices
• ▸If you applied to be a coach: the supporting documents you uploaded (professional card, diplomas, insurance)
• ▸What our providers hold: your record with our subscription provider is removed, whether you paid or not; your web payment record, if any, is deleted; your contact in our email tool is deleted; your analytics profile is deleted along with its events; and if you signed in with Apple, the token we held is revoked. If a provider refuses, your account is deleted anyway.

Files stored outside the database — photos, voice messages, images — are erased on a best-effort basis: if the storage provider refuses a deletion, the account and the database rows go anyway and the file is retried by hand. Write to us if you want confirmation that nothing is left.

Health data does not all follow the same route, and deletion follows the route.

What is hosted with us (your steps, your weight, and what you note about your health: injuries or discomfort, how you feel each day, body measurements) can be deleted on request at any time, and deleting your account erases all of it. Withdrawing the "What you note about your health" consent also erases those notes. The measurements your watch takes (sleep, resting heart rate, its variability, the oxygen in your blood, VO2max, activity minutes) and your periods, if you track your cycle, are not with us: only your Sunday letters quote your nights if you have switched Zepo on, and switching Zepo off erases them. The rest is erased by uninstalling the application, and deleting your account erases it too, on the device you delete it from and on that one only. If you have used Zepraug on another phone, uninstalling the application there is what erases the copy left on it. Switching off cycle tracking also erases what the app had kept of your periods. Your conversations with Zepo stay on your phone in the same way.

An older version of the application may not erase this on-device store when you delete your account. Uninstalling the application always erases it.

Section 9 of the privacy policy states what is read on each platform, what it is used for and who receives it.

Some records are kept for legal compliance (tax law, anti-fraud, accounting) for the durations set by French and EU regulations:

• ▸Invoices and payment records: 10 years (French Commercial Code art. L123-22)
• ▸Connection logs: 12 months maximum
• ▸Editorial content published on the site (recipes, blog posts) is anonymised rather than removed. Only the Zepraug coach account can publish it — if you have never been that account, this line does not concern you.

Contact: contact@zepraug.com

If we fail to respond, you may file a complaint with the French data protection authority (CNIL): www.cnil.fr

Data controller: ZEPRAUG & CO, SASU au capital de 1 000 €, RCS Paris 103 751 970, 173 rue de Courcelles, 75017 Paris.