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A question about the app, your subscription, or your data? We are here to help.
General questions
Subscription, features, technical issues, suggestions... Send us a message via the form below or write directly to contact@zepraug.com
🕐 Response within 24 to 48h
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Frequently asked questions
Do I need to work out already?
No. Zepraug starts by reading what your phone already records: your nights, your steps, your weight. The first sentence arrives without you entering anything.
Does my health data go to your servers?
Your nights, your heart, your breath and your effort zones, as your watch measures them, are stored on none of our servers: as long as you do not switch Zepo on, they do not leave the device, where the engines that read them run too. If you switch Zepo on, a thirty-day summary is sent to a third-party artificial intelligence service, which acts on our behalf and processes the data in the European Union, so that Zepo can answer you; and your nights, with the days your watch recorded a training session, pass through our server, which writes your Sunday letter from them. The letter then keeps a trace of them with us, with what it says about your nights (their average length and the two longest) and the number of training days your watch recorded with no session logged in the app: a letter you keep stays until you switch Zepo off, and the others are deleted after eight weeks. Your conversations with Zepo stay on your phone. Your steps and your weigh-ins are synced, so you find them again from one device to the next, and your eight body measurements and the daily check-in you log are hosted in your Zepraug space.
How much does Premium cost?
The free version works with no credit card. Premium is a subscription: the applicable price is the one shown on the Zepraug product page in the App Store or Google Play when you subscribe, in your account currency. It is shown to you before you confirm, and you can cancel at any time from your store subscription settings.
